Con edison work notice letter

Call 911 for a downed power line causing a life-threatening situation or other immediate danger or to report electrical work in progress without a permit.

• NYCHA Public Housing Maintenance Complaint to report an electrical problem or power outage in a NYCHA building
• Power Outage to report a power outage or blackout to a utility company
• Telephone Pole or Wire Complaint to report a problem with a telephone pole or wires

You can report an electrical problem in a residential rental building, defective or exposed electrical wiring in a building, or faulty outdoor electrical equipment.

You can make a complaint about an electrical problem inside an apartment, including:

• Lighting that dims or flickers
• Lighting fixtures that are missing, hanging, loose, sparking, wet, flooded, or smoking
• No lighting
• Outlets or switches that are sealed or defective
• Power outage
• Wiring that is exposed, frayed, or illegally installed, or fuses that blow out

Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent. If you live in a co-op or condo, you should first report apartment maintenance issues to the owner, management company or board before filing a complaint with HPD, as the specific agreements between the coop or condo owner and the board may dictate which conditions are required to be addressed by the board or the unit owner.

What You Need

When reporting an electrical problem in an apartment, you must provide your contact information.

Report an electrical problem in an apartment.

What Happens Next

The Department of Housing Preservation and Development (HPD) investigates maintenance complaints and tickets owners who break the law.

HPD will attempt to contact your building's managing agent to advise them that a complaint has been filed and that a violation may be issued if the condition is not corrected immediately. HPD will also attempt to call you back to see if the condition was corrected. If you indicate that the condition was corrected, HPD will close the complaint.

Inspections

If it was not corrected or HPD cannot reach you, a uniformed Code Enforcement inspector will be sent to inspect the reported condition. If English is not your primary language, let the Inspector know and they can call a translator to help.

The owner/agent is not notified of the inspection date. Inspectors will also check for the following:

• Non-working smoke detectors
• Non-working carbon monoxide detectors
• Lead-based paint (if there is a child under six)
• Window guards (if there is a child under 11),
• Door locks that require a key to exit
• Self-closing dwelling unit entrance doors
• Mold
• Mice, cockroaches, and rats
• Bars or gates on fire escape windows

Housing Court

If you made a complaint and your property owner didn't fix the problem, you can take legal action in Housing Court. Document all contact with your landlord and HPD about the conditions in your apartment so you can use it in court.

To learn more about Housing Court, go to the Housing Court for Tenants and Landlords page.

Additional Assistance

Rent Regulated Apartments

There is additional support available for tenants in rent-controlled or rent-stabilized apartments. To learn more, go to the Rent Regulated Apartments page.

Housing Rules

For more information about residential property maintenance requirements and tenant rights and responsibilities, use the Housing Rules for Owners and Tenants page.

Questions or Complaint Copies

Copies of maintenance complaints are available for both Tenants and Landlords. For additional questions about a complaint or to get copies of complaints, go to the HPD Code Enforcement Borough Service Centers page.